The train was travelling at an unusual speed after Marine Lines station.
A local train crashed into the dead end at Platform Number 3 of Mumbai's Churchgate Station this morning, causing part of the train to climb over the platform. Five people suffered minor injuries in the incident.
For hours, senior officials of the Western Railway made rounds as attempts were underway to move the train's mangled coach off the platform.
"If the train does not stop where it is supposed to, there are buffers to stop it but the train dashed into it. Investigation will make it clear whether the train was coming at high speed or there was something wrong with the buffers," Western Railways General Manager, Sunil Kumar Sood said.
The incident took place at 11:20 am, and railway officials at 3 pm indicated that it would take another six hours for the issue to be resolved.
"99 per cent the incident was a result of human error. There is only one per cent possibility that it happened due to a technical fault. The motorman, guard and locomotive inspector have been suspended pending enquiry. The train was travelling at an unusual speed after Marine Lines station. The locomotive inspector should have pulled the emergency brake," Mr Sood added.
Railway officials also said they would question the motorman to ascertain if he was in the right frame of my mind at the time of the incident. "We want to examine if he was under any mental stress," Mr Sood said.
What added to the chaos was hundreds of passengers at the station attempting to click pictures of the damaged train, even as the police tried to cordon off the area while repair work was underway.