Mumbai: It has been six years since BEST launched the Consumer Grievance Redressal Forum to address complaints of its power consumers.
However, it has received only 147 complaints till date.
Its website (www.cgrfbest.org.in), started on May 31, has not received even one.
Shirish Deshpande of Mumbai Grahak Panchayat said the low number of complaints does not imply that consumers have few complaints. There is a need to increase awareness as the forum is supposed to address problems in a short period of three months.
"The BEST can popularise it by playing ads on TV sets in its buses," he said.
BEST committee member Ravi Raja said consumers tend to approach the committee members, who get the problem solved within a few days.
"I receive at least five complaints about excess billing, faulty metering, etc. every day," he said.
Committee chairman Sanjay Potnis said BEST was taking steps to increase awareness.
Copyright restricted. Under license from www.3dsyndication.com
However, it has received only 147 complaints till date.
Its website (www.cgrfbest.org.in), started on May 31, has not received even one.
"The BEST can popularise it by playing ads on TV sets in its buses," he said.
Advertisement
"I receive at least five complaints about excess billing, faulty metering, etc. every day," he said.
Advertisement
Copyright restricted. Under license from www.3dsyndication.com
Advertisement
COMMENTS
Advertisement
IPL Retention: Report Claims 5 Retentions To Cost Franchises This Amount 'Do Not Buy...': BookMyShow After Cops Summon CEO Over Coldplay Row BCCI's Historic IPL Announcement, Players To Earn Additional Money By... New Revelations About Princess Diana, Rumours On Harry's "Biological Father" "Instills Fanaticism Among Its People": S Jaishankar's "Karma" Swipe At Pak "Learnt No Lessons": Iran Supreme Leader After Hezbollah Chief's Death The Vance-Walz US Vice Presidential Debate: All You Need To Know HP TET 2024 Registration Begins For November Session, Check Details A 7,000 Km-Long Car Rally To Mark Air Force's 92nd Anniversary Track Latest News Live on NDTV.com and get news updates from India and around the world.