New Delhi: British Airways has been directed by a consumer forum here to pay Rs 2.26 lakh to a woman passenger as compensation for loss of her luggage while she was travelling from Miami in USA to Delhi.
The South West District Consumer Disputes Redressal Forum rejected the airline's argument that it is governed by the Warsaw Convention as per which its liability is limited, while ruling in favour of Monika, a resident of Jind in Haryana.
The forum said India may be a signatory to the Convention, but a legislation based on it has not been passed by the Indian Government.
"We find that the opposite party (British Airways) could not trace out the two lost bags of the complainant wherein the valuable articles of Rs 1,81,000 were lying and as such failed to perform its duty...," a bench presided by Narendra Kumar said.
According to Monika's complaint, two of her four bags were lost when she had travelled from Miami, USA to Delhi on February 24, 2010.
The airline, however, failed to deliver her bags despite several communications, she had said.
The South West District Consumer Disputes Redressal Forum rejected the airline's argument that it is governed by the Warsaw Convention as per which its liability is limited, while ruling in favour of Monika, a resident of Jind in Haryana.
The forum said India may be a signatory to the Convention, but a legislation based on it has not been passed by the Indian Government.
"We find that the opposite party (British Airways) could not trace out the two lost bags of the complainant wherein the valuable articles of Rs 1,81,000 were lying and as such failed to perform its duty...," a bench presided by Narendra Kumar said.
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According to Monika's complaint, two of her four bags were lost when she had travelled from Miami, USA to Delhi on February 24, 2010.
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The airline, however, failed to deliver her bags despite several communications, she had said.
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