Delhi Metro (Thinkstock)
New Delhi:
In a survey conducted by Delhi Metro Rail Corporation (DMRC), at 22 top station in terms of ridership, commuters said they were largely satisfied with the quality of service.
The survey covered 1,09,188 respondents who were asked to rate the various aspects of the Metro service. The responses have ranged between excellent (10 points) to good (six).
On an average, commuters have given an 8.24 rating for information available at Metro stations, 8.13 for travel on Metro trains, 8.08 for the smart card facility, 8 on security and 7.83 for behaviour of customer care representatives and their alertness.
The survey covered such aspects of Metro operations as availability, accessibility, information, quality of service, customer care, comfort, security and safety.
"The findings of the survey reveal that the commuters are largely satisfied with the quality of service and have rated Delhi Metro as 'very good'," he said.
Hawkers and vendors selling food and other items outside Metro station premises, along with
beggars, often pose hassles for commuters, but steps are being taken to deal with the issue, the Delhi Metro said today.
During a customer satisfaction survey conducted by Delhi Metro Rail Corporation (DMRC) between May 15 and May 21 this year, respondents gave Metro a 5.63 rating for its tackling of
commuter-related issues outside Metro stations.
A DMRC spokesperson said today that "an action plan has already been prepared and the departments concerned have already been instructed to initiate remedial action."
Of the commuters using Delhi Metro every day, 73 per cent were males and the rest females. Service sector professionals and students formed the bulk of the ridership comprising, respectively, 60 and 28 per cent of the total respondents.
In terms of the age distribution, people in the 19 to 30 years age group formed the majority of the respondents at 70 per cent. Those belonging to the 31 to 50 years age group were
second at 21 per cent.
The survey was conducted as per EN13816, a European survey system widely used to assess the performance of public transportation systems in Europe.
The survey covered 1,09,188 respondents who were asked to rate the various aspects of the Metro service. The responses have ranged between excellent (10 points) to good (six).
On an average, commuters have given an 8.24 rating for information available at Metro stations, 8.13 for travel on Metro trains, 8.08 for the smart card facility, 8 on security and 7.83 for behaviour of customer care representatives and their alertness.
The survey covered such aspects of Metro operations as availability, accessibility, information, quality of service, customer care, comfort, security and safety.
"The findings of the survey reveal that the commuters are largely satisfied with the quality of service and have rated Delhi Metro as 'very good'," he said.
Hawkers and vendors selling food and other items outside Metro station premises, along with
beggars, often pose hassles for commuters, but steps are being taken to deal with the issue, the Delhi Metro said today.
During a customer satisfaction survey conducted by Delhi Metro Rail Corporation (DMRC) between May 15 and May 21 this year, respondents gave Metro a 5.63 rating for its tackling of
commuter-related issues outside Metro stations.
A DMRC spokesperson said today that "an action plan has already been prepared and the departments concerned have already been instructed to initiate remedial action."
Of the commuters using Delhi Metro every day, 73 per cent were males and the rest females. Service sector professionals and students formed the bulk of the ridership comprising, respectively, 60 and 28 per cent of the total respondents.
In terms of the age distribution, people in the 19 to 30 years age group formed the majority of the respondents at 70 per cent. Those belonging to the 31 to 50 years age group were
second at 21 per cent.
The survey was conducted as per EN13816, a European survey system widely used to assess the performance of public transportation systems in Europe.
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