Last year, food delivery companies Swiggy and Zomato introduced platform fees starting as low as Rs 2. However, their decision to increase these fees has already started to frustrate customers. Deepak Shenoy, the CEO of Bengaluru-based company Capitalmind, has acknowledged that he has reduced his use of Swiggy and Zomato due to the higher charges.
Mr Shenoy on X wrote, "Massively reduced ordering from Swiggy/Zomato, down to just once maybe on a weekend, like today and noticed their 'platform' charge is now Rs 6. Happy that I weaned myself off the daily ordering. They also take 30 percent from restaurants, btw."
Mr Shenoy shared that he used to order lunch and dinner for his family around 12 times a week. He revealed that it has gone down to either once a week or once in two weeks. "Moved to a much healthier home-cooked alternative," the founder-CEO said.
See the viral post here:
He further shared that it wasn't just the convenience of ordering food online. The platform fee charged by the companies "has gone up considerably". "Many restaurants offer lower prices if you order direct, and for larger orders the difference is substantial," he said.
Reacting to Mr Shenoy's post, a user commented, "Just realised that the prices are padded up as well.... realised that every dish was marked in their app at prices that were much higher. The dish was priced at Rs 295 on the restaurant menu and Rs 365 on Zomato...Have deleted Zomato and Swiggy both as padding was evident in both. Have taken a decision with the entire family - eating out will now mean going out and eating at a restaurant. No more calling food in. That's that."
"30% is only for orders. They now take much more because now they pit ads (sponsored listings) and promotions etc which also cost the restaurants or they lose out on a lot of orders," another user wrote.
"Same. Online food ordering is going to be the bane of the young and tailwinds for pharma and healthcare," the third user wrote.
Featured Video Of The Day
CCTV Shows 3 Delhi Traffic Cops Diving 'Bribe' Money, Suspended
Zomato, Swiggy Platform Fee Hike Has Internet Abuzz. Capitalmind CEO's Post Is Viral "Justice Served": Indian CEO On Hindujas' Conviction For Exploiting Staff ''Would Retail In Mumbai For Rs 5 Crore'': Capitalmind CEO On Amazon's Foldable Home "Trusted Mamata Banerjee But...": Father Of Murdered Doctor To NDTV Dawood's Daughter's Gown And A Kidnapping: A Fresh Look At Underworld Flower Seller Forced To Buy iPhone For Son On Hunger Strike, Internet Reacts TISS To Accept CAT Scores For 3 Postgraduate Programmes From 2025-26 NDTV's Weekly Quiz #7: Play Now Broadcast Ministry Requests GST Exemption On Digital News Subscription Track Latest News Live on NDTV.com and get news updates from India and around the world.