A social media post by Indian billionaire Harsh Mariwala, the force behind the well-known consumer goods company Marico, is currently receiving a lot of interest online. He took to X (formerly Twitter) to share a glimpse of his visit to a general goods store in Mumbai. The veteran industry mogul wrote that he likes to regularly keep in touch with the ground realities of the retail business. This apparently helps him understand consumers and trends better. He posted a photo posing alongside some of the people at the supermarket in Mumbai. In the caption, he wrote, "One thing I like to do is regularly go on visits to stores and meet with the retailers and distributors. It gives me a clear insight into the consumer mind and the emerging trends. Here I am at Shivraj Super Market in Parel, Mumbai. How do you like to do consumer insighting for your business?"
His post has grabbed many eyeballs online. Several users have praised his efforts, while others have provided additional suggestions to improve. Read some of the reactions from X below:
One user affirmed, "Personal interaction is priceless!"
Another wrote, "Amazing. First-hand ground insights and then aligning it with boardroom discussions."
A third commended him, saying, "Truly amazing sir. You are an inspiration to us."
"Great. Consumer insight is only way is to meet people physically. That is only way out and in depth to get on quality / packing/ service etc," one X user commented.
Another suggested, "It'd be good if you pay a visit to the stores in the tier 2 and tier 3 cities."
"That's the only right way i think. I would never give AI a chance to replace that," declared one user.
What did you think of this trending post? Let us know in our comments section below.
Also Read: Indian Food Services Market Size To Grow Double By 2030: Report
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