An X user recently shared his unpleasant experience with a Big Basket order in a post that has since gone viral. Bhavye Goel shared a photo of a bag of what he says was supposed to be 1 kilo of onions. The bag is placed on a weighing scale, which shows that it's only 844 grams. After complaining about the same, Bhavye claimed he got a refund but his account was blocked later. In the caption, he wrote, "That's 1 kg of onions for you from @bigbasket_com. I complained, they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this."
That's 1kg onions for your from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this. pic.twitter.com/U58Z11diLd
— Bhavye Goel (@bhavyegoel) September 4, 2024
The official X handle of Big Basket has responded to the viral post. They wrote, "We deeply regret the inconvenience caused. Our team will reach out to you soon and help you in the best possible manner, rest assured." However, in reply to this, the X user said, "Your Grievance Officer and CEO Team have not been able to reply to my mail for the past three days now and here you are doing fake lip service."
Your Grievance Officer and CEO Team have not been able to reply to my mail for the past three days now and here you are doing fake lip service.
— Bhavye Goel (@bhavyegoel) September 4, 2024
Other X users shared their own experiences with problematic orders via various online platforms. Many people slammed these companies for their poor services. Several users were of the opinion that one should avoid ordering fruits and veggies online, as quality and other issues may arise. Check out some of the reactions below.
Avoid ordering non MRP (Non packed ) stuff from these fast delivery portals
— Amey Kulkarni (@Amey_Kulkarni05) September 4, 2024
The vegetables, fruits, etc are not fresh and good.
I am facing this problem since a very long time. It's shocking to see weight difference in every item ordered.
— Vansh (@vansh771) September 4, 2024
Always better to avoid buying veggies online. Bad experience in general.
— Naresh Nambisan | നരേഷ് (@nareshbahrain) September 4, 2024
These issues are common. Never order Vegitables from these online platforms. Have someone local to deliver or better check the quality yourself and buy from store.
— Ishwar Singh (@IshwarBagga) September 4, 2024
Lot of people don't check the weight and raise issues is the reason this happens.
Quantity and further worse is the quality. Feels like its better to go out to a vegetable market for the weekly grocery shopping.
— ronitkhopkar (@ronitkhopkar) September 4, 2024
The customers have absolutely ZERO control over the quality of groceries being delivered.
Before this, another delivery-related post that took X by storm had an unusual twist. A person shared that he received a pressure cooker two years after he had placed the order on Amazon. What's more, the user mentioned that he had cancelled the original order and even received a refund back then. Click here to read the full story.
Also Read: Bengaluru Woman Joins Blinkit To Learn How Deliveries Work, Company Responds To Feedback
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