"We are in touch with the passenger concerned," Akasa Air said (Representational)
An Akasa Air passenger has complained that the airline allegedly served expired food packets to passengers onboard a Gorakhpur-Bengaluru flight on Saturday, following which the airline said it is undertaking a detailed probe into the incident.
After the passenger took to social media to air the grievance, the airline admitted that a few passengers were "inadvertently served refreshments that did not meet our quality standards" and expressed regret over the incident.
In a statement on Sunday, the airline said it is aware of and fully acknowledges the concern raised by a passenger, who was on flight QP 1883 from Gorakhpur to Bengaluru, regarding pre-packaged refreshments served.
"Upon preliminary investigation, it was found that a few passengers were inadvertently served refreshments that did not meet our quality standards.
"We are in touch with the passenger concerned and are undertaking a detailed investigation with a view to ensuring that such incidents do not occur in the future," the airline said, regretting the inconvenience caused to the passengers.
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