New Delhi: Uber will now allow riders to see the average rating given to them by drivers, as the cab aggregator firm attempts to make the system more transparent to both parties. The five-star rating system, followed by both Uber and Ola, allows drivers and riders to rate each other based on the behaviour and overall experience.
The US-based company has now updated its app to improve the two-way rating system for its POOL (shared ride) offering as well as for riders to see their rating.
"We believe that honest feedback helps ensure that everyone is accountable for their behaviour. This accountability creates a respectful, safe environment for both riders and drivers," an Uber spokesperson said.
The rating system was launched when Uber started the service in 2009.
Mike Truong and Ronak Trivedi, Product Managers at Uber, said they had received feedback from drivers that there was a need to do more to make the rating system "fairer".
"Using this feedback, we've made two updates to the rating system, both of which are rolling out globally starting today," they said in a blogpost.
Under POOL, riders will now get additional reasons listed to choose from as to why their trip deserves a less than five-star rating.
If the reason is related to the route or co-rider behaviour, the same would not count toward the rating given to the driver. Also, to give riders more visibility into how drivers are rating them, rider ratings will now be displayed under their name in the app's menu.
The US-based company has now updated its app to improve the two-way rating system for its POOL (shared ride) offering as well as for riders to see their rating.
"We believe that honest feedback helps ensure that everyone is accountable for their behaviour. This accountability creates a respectful, safe environment for both riders and drivers," an Uber spokesperson said.
Mike Truong and Ronak Trivedi, Product Managers at Uber, said they had received feedback from drivers that there was a need to do more to make the rating system "fairer".
Advertisement
Under POOL, riders will now get additional reasons listed to choose from as to why their trip deserves a less than five-star rating.
Advertisement
COMMENTS
Advertisement
Uber's Premium Bus Service In Delhi-NCR Starts In August, Will Have AC, WiFi, CCTV Uber Passenger Asked Driver To Switch On AC. What Happened Next Was A Nightmare Ola CEO Calls For 70-Hour Work Week, Doctor Warns Of Premature Death Risk World's Largest Isolated Tribe Makes Rare Appearance In New Footage Why BJP Lost Lok Sabha Polls In Uttar Pradesh - 6 Reasons In Party Report "Re-Exam Only On Concrete Footing": Supreme Court On NEET-UG Row Nissan X-Trail Unveiled Ahead Of India Launch "Avoid Travel": India Issues Advisory For Nationals In Bangladesh Amid Unrest 'Dark Comets' May Pose Bigger Threat Than Previously Thought To Earth Track Latest News Live on NDTV.com and get news updates from India and around the world.