Indian Railways Tweets New Rate Card So Passengers Won't Be Overcharged

New Delhi: Following complaints of poor food quality and passengers being overcharged by IRCTC vendors, Indian Railways has released a new rate list for the food and beverages served on its trains. The decision was taken after a round table discussion with representatives from the Food and Beverage industry and railways officials on Monday. "We have announced a new catering policy. There were many complaints against catering service. There were complaints against those who have got the catering responsibility under our earlier catering policy," said Railways Minister Suresh Prabhu.

They also tweeted the rate list for the passengers and asked them to report any discrepancies in the prices. Passengers will be charged Rs. 30 and Rs 35 for veg and non-veg breakfast and lunch will cost Rs 50 and Rs 55 respectively.
 

Know the rate list of @IRCATERING in case of any discrepancies must reported to @RailMinIndia: We work for you 24x7 #Awarenesspic.twitter.com/3aC59jakWI

— Ministry of Railways (@RailMinIndia) March 21, 2017

Complaints poured in soon after the prices were posted on Twitter. Some even had suggestions. 
 

@RailMinIndia@IRCATERING I was charged Rs. 120 for veg lunch (without water) today on train 11013. No receipt. PNR: 8257224401.

— Revathi Rajeevan (@RevathiRajeevan) March 21, 2017

@RailMinIndia@IRCATERING R u kidding me?? I paid 100 for vej lunch.. And yes wen asked for bill he disappeared..

— TEJAS SONI (@tejaasoni) March 21, 2017

@railminindia@ircatering I paid 150 for veg meal.because meal sellers misbehave and so does Railway official and police too

— Deep Tiwari (@Deep_dkt) March 22, 2017

@RailMinIndia@IRCATERING why can't you put sign boards on every coach in 3-4 places depicting the food prices, so the rural people refer to

— ankit prashanth (@sappy25) March 21, 2017

@RailMinIndia@IRCATERING and why don't we have dress code and badges for the vendors. Don't know what quality we are buying and from whom

— ankit prashanth (@sappy25) March 21, 2017

Railways also plans to set up state-of-the-art mechanised base kitchens at various stations to pick up fresh food every two hours of travel. Railways has also separated cooking and distribution of food under the recently launched new catering policy. Indian Railways serves 11 lakh meals every day and a new catering policy is a welcome change.

(With inputs from PTI)