IndiGo cancelled flights as crew members remained stuck in traffic (Representational)
IndiGo has cancelled 19 flights and 16 others have been delayed as crew members were stuck in a massive traffic jam at NH-8 due to anti-Citizenship Act protests on Thursday, a Delhi airport official said.
Three airlines -- Vistara, Air India and IndiGo -- announced that their passengers, who are stuck in traffic due to protests at various parts of Delhi, will be adjusted in subsequent flights.
"Till now, 16 flights have been delayed due to traffic jam at NH-8. IndiGo has cancelled 19 flights as the crew members were stuck in the traffic jam and because of other issues," the official said.
In a press statement on Thursday, IndiGo said that it has "proactively blocked hotel rooms near the airport to keep our crew ready to be deployed at short notice. Customers who are affected can be rebooked at no additional cost."
"Due to traffic restrictions and to accommodate passengers reaching late to the airport, we have rescheduled and curtailed our schedule in and out of Delhi by approx. 20 departures (approximately 10 percent of our Delhi departures)," the low-cost carrier said.
IndiGo is India's largest airline, carrying around 47 percent of total domestic passenger traffic.
GoAir stated on Thursday that it is offering to waive off fees for rescheduling and cancellation of passengers travelling to or from Delhi on Thursday and Friday.
However, the airline clarified that if there is any fare difference, it will have to paid by the passenger.
Air India said on Twitter, "In view of the current heavy traffic congestion along the Gurugram-Delhi highway, resulting in inconvenience to passengers, reissue/no-show/cancellation and refund charges for all domestic and international tickets for travel from Delhi on December 19 shall be waived."
Vistara airline said that customers who miss their flights due to heavy traffic congestion on the Gurgaon-Delhi highway will be accommodated on the next flight for no extra fee or fare on the basis of seat availability.
The full-service carrier added, "We are also offering free changes and cancellations for those who are booked to travel from Delhi today. Fare difference, if any will be applicable."