IndiGo denied passengers' allegations that it did not inform them of the flight delay
Highlights
- Passengers alleged the airline did not inform them of the delay
- Angered by the delay, some passengers allegedly tried to block taxiway
- IndiGo denied allegations, attributed delay to weather conditions
A Guwahati-bound IndiGo flight was delayed by five hours at Delhi airport due to bad weather on Wednesday, triggering protest by a group of passengers. Angered by the delay, some of the 177 passengers in the IndiGo Airbus A320 aircraft came out on the tarmac and allegedly tried to block the taxiway, news agency Press Trust of India reported.
The Central Industrial Security Force's (CISF) personnel stopped the passengers, who came out from the IndiGo plane, from walking on the tarmac, CISF sources said.
Flight operations at Delhi's Indira Gandhi International (IGI) Airport were partially affected on Wednesday evening after a
dust storm hit the national capital and neighbouring states. Twenty-one flights were diverted from IGI Airport, officials said.
Passengers in the Guwahati-bound IndiGo flight number 6E-694 alleged the airline did not inform them of the delay and changed departure time.
IndiGo, however, in a statement said it is not aware of passengers getting out of the aircraft, and denied allegations that the passengers were not told about the delay. The airline said it regretted the "inconvenience caused to the passengers", and attributed the delay to weather conditions and a change in crew as well.
A severe dust storm hit the national capital on Wednesday evening
The flight which was to take off at 6:30 pm left Delhi at 11:30 pm, airport officials said.
The airline said the incoming aircraft which was scheduled for Guwahati arrived late due to the dust storm. Boarding started at 8:15 pm, but with the thunderstorm in Delhi intensifying, the aircraft could not depart and had to wait for a "respective departure slot", IndiGo said in the statement.
Departure was further delayed as the pilots went off flight duty time and a new crew was arranged, who had to wait for the departure slots to be given.
"It is common practice that after boarding, the passengers are kept on board to make use of any departure slot that is coming available," the airline said.
The passengers were provided accommodation and transport at Guwahati after they landed, IndiGo said.
With inputs from PTI