New Delhi: Union Health and Family Welfare Minister JP Nadda on Monday launched the 'Mera Aspataal' (my hospital) initiative that seeks to empower the patients by seeking their views on quality of experience in a public healthcare facility, an official statement said.
The initiative was launched at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities in Tirupati, Andhra Pradesh.
"Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility. To further build upon the gains so far, we are now making a paradigm shift and expanding the programmes from grassroots upwards to build the continuity of care," said Mr Nadda, according to the statement.
Mr Nadda further said that a multi-channel approach will be used to collect patients' feedback that included web portal, mobile application, Short Message Service (SMS), and Interactive Voice Response System (IVRS).
The Health Minister also released operational framework on management of common cancers, guidance note for Outsourced Call Centre for tele-consultation, grievance redressal and providing information about schemes.
The initiative was launched at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities in Tirupati, Andhra Pradesh.
"Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility. To further build upon the gains so far, we are now making a paradigm shift and expanding the programmes from grassroots upwards to build the continuity of care," said Mr Nadda, according to the statement.
Mr Nadda further said that a multi-channel approach will be used to collect patients' feedback that included web portal, mobile application, Short Message Service (SMS), and Interactive Voice Response System (IVRS).
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The Health Minister also released operational framework on management of common cancers, guidance note for Outsourced Call Centre for tele-consultation, grievance redressal and providing information about schemes.
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