After facing server shutdown, affecting flight operations for several hours, national carrier Air India has managed to restore its system. The national carrier tweeted that the "temporary glitch" was restored at 8:45 am. "Between 3:30 to 4:30 am today, passenger services system of Air India that is run by SITA was taken for maintenance and after that it remained down till 8:45 am, it has just come back. System restored. During the day we will see consequential delays," Air India chairman Ashwani Lohani was quoted as saying by news agency ANI.
Flight operations of the national carrier have been affected across India and abroad since early this morning due to a problem in the airline's main server. The national carrier said that "breakdown" in its server system has affected its flights all over the world.
Passengers complained that the Air India operations have been affected since 3:00 am. "At least 2,000 people have been stranded at Mumbai airport," wrote Gayathri Raguramm, a Twitter user.
The problem has been attributed to shutdown of SITA software. Air India chairman Ashwani Lohani told NDTV that the flight operations will be "restored soon".
"The SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered. Inconvenience is deeply regretted," an Air India spokesperson was quoted as saying by news agency ANI.
Here are the Updates:
Julius Baumann, SITA: We are undertaking a full investigation to understand the root cause and prevent a recurrence. We deeply regret the inconvenience this has caused to the airline and their customers owing to this disruption. Only Air India flights were affected by the glitch https://t.co/VOvOvf3tXf
- ANI (@ANI) April 27, 2019
@airindiain
- Davian One (@DavianOne) April 26, 2019
With their Network down and not enough guys at the counters, Air India takes no guarantee that the people will board their flights.
Sub par services maxed out. pic.twitter.com/YEexiuPEWP
#FlyAI: Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience. pic.twitter.com/Np0DgRbQIV
- Air India (@airindiain) April 27, 2019
Air India - you gotta take responsibility of the passengers who booked your flight tickets. Thousands stranded at the airport for over 3 hours. No updates. No one to talk to. Terrible service. #airindia #outage #mumbait2 #sitasoftwareoutage pic.twitter.com/tuusueI4dG
- Manish (@mani_8612) April 27, 2019
#FlyAI: Due to a breakdown in our server system some of our flights are getting affected all over the world. Work is on in full swing to restore the system. We sincerely regret inconvenience caused to passengers.
- Air India (@airindiain) April 27, 2019
Atleast 2000 people in Mumbai airport waiting because of the SITA software shutdown all over India. pic.twitter.com/TzYYFLE5vz
- Gayathri Raguramm (@gayathriraguram) April 27, 2019
