A Mumbai-based techie has accused a Rapido driver of attempting to overcharge her and resorting to abusive language and threats when she refused to comply. The woman, identified as Ohshin Bhat, shared screenshots of her conversation with the driver on X (formerly Twitter), which quickly went viral. In response, Rapido issued an apology on the social media platform, condemning the driver's “unprofessional” conduct.
It all began when Ms Bhat booked a ride through Rapido. She said she had specifically chosen a ‘Rapido economy' vehicle but was assigned a ‘premium' car instead. Economy rides are usually priced lower than premium ones.
The techie claimed that the driver had selected the ‘economy' option to attract more rides, despite offering a more expensive vehicle. “I booked Rapido Economy and got a premium car (the driver has put economy type from his end to get more rides),” she wrote on X.
The situation escalated when the driver demanded an extra payment, which Ohshin Bhat refused. She added, “He asked me to pay extra as his car is premium, I denied it and told him to cancel so hit me with the classic:”
Ohshin Bhat then went on to share a screenshot of the exchange, where the driver reportedly threatened her, saying, "Cancel the ride or I will beat you up.” The driver followed up with a derogatory remark.
When Ms Bhat maintained her composure and did not engage in the insults, the driver became more aggressive, telling her, “Walk if you want to save money”.
In response, Rapido issued a public apology on the social media platform. The company acknowledged the gravity of the situation, expressing regret over the driver's behaviour. “We fully understand the seriousness of this matter, and we deeply apologise for the captain's unprofessional behaviour. As requested earlier, kindly share the ride details via DM so that we can prioritise taking action against the captain and provide you with an update,” Rapido said in a post.
We fully understand the seriousness of this matter, and we deeply apologize for the captain's unprofessional behavior. As requested earlier, kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update. (1/2)
— Rapido Cares (@RapidoCares) December 19, 2024
The incident sparked outrage online, with many users sharing their negative experiences with Rapido.
A user remarked that they had “found Rapido to have the worst behaviour when it comes to their drivers.”
too funny.
— Akhil Varyani (@theupsolver) December 19, 2024
also i've found rapido to have the worst behaviour when it comes to their drivers, while blusmart to be the best.
Another commented, “What in the world is going on? Why every time it's Rapido! Only”
What in the world is going on? Why every time it's Rapido! Only ????????
— Aryan Gupta (@aryangupta1411) December 19, 2024
Rapido has the “worst drivers and customer support” echoed a few.
rapido has the worst drivers and customer support. I always try to avoid it if I can
— Dhruv (@dhrxvtwts) December 19, 2024
A third user said, “I had a similar incident but the chat was by the Rapido customer service team!”
Haha, I had a similar incident but the chat was by the Rapido customer service team! ????
— Shouvik Ghosh Roy (@shouvik) December 19, 2024
This incident has once again highlighted concerns about the behaviour of drivers associated with ride-hailing services, sparking discussions on the need for improved regulations and customer service standards.
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