External Affairs Minister Sushma Swaraj, while troubleshooting on Twitter the problems of Indians who are living abroad, came across a post by an Indian man from New Jersey who alleged that his mother had expired in the aircraft.
He tweeted to Ms Swaraj that the paper work to get the body of his mother and then to take it to India for the final rituals was slow and if he could get some help.
Replying promptly to the man in US, Sushma Swaraj tweeted, "I know Consulate is closed today. But this family needs urgent help. Please help them. @IndiainNewYork"
In another tweet, Ms Swaraj offered assistance to a woman seeking help to bring back her husband, who was stranded in Guinea as his passport was confiscated for more than a month.
Foreign Minister Sushma Swaraj actively helps people on Twitter.
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