Mr Bibhuti, who goes by the username @goneinseconds on Twitter, tagged @sureshpprabhu and @RailMinIndia in his tweets seeking help after his six-year-old son fell from the upper berth of their train heading to Vaishno Devi from New Delhi on March 31.
@sureshpprabhu @RailMinIndia need medical attention..One of the child 6yrs old fell off upper seat..cut back of the head
- Bibhuti (@goneinseconds) March 31, 2016
@sureshpprabhu @RailMinIndia it's bleeding..pls help..atleast bandage
- Bibhuti (@goneinseconds) March 31, 2016
In about 20 minutes, someone from the Ministry of Railways reached out to Mr Bibhuti on Twitter, first asking for his mobile number and then promising assistance at the next station in Ludhiana.
@goneinseconds Kindly share your Mobile no.that we may assist you.
- Ministry of Railways (@RailMinIndia) March 31, 2016
@goneinseconds Matter forwarded to the concerned official @Drmfzr required medical help as train reaching LDH Stn.
- Ministry of Railways (@RailMinIndia) March 31, 2016
@RailMinIndia @goneinseconds Forwarded to the concerned officials @srdomfzr , @cmsfzr & @drspshrama for necessary and immediate action.
- Firozpur Division (@drmfzr) March 31, 2016
@drmfzr @RailMinIndia @goneinseconds @srdomfzr @cmsfzr information given to ludhiana medical team
- Dr S P Sharma (@drspsharmafzr) March 31, 2016
After a few hours Mr Bibhuti tweeted again, thanking the Railway Minister and his team for the prompt assistance.
@sureshpprabhu @RailMinIndia I am thankful to all of you for providing medical facility to my son in quickest possible time. Awesome support
- Bibhuti (@goneinseconds) March 31, 2016
Interestingly, this wasn't Mr Bibhuti's first tweet to the ministry that day. Just an hour before his SOS for his son, he had also made a complaint about dirty toilets and mosquitos on the train during the same journey.
@sureshpprabhu @RailMinIndia dirty toilet at B9 Shri Shakti Exp. Mosquitos are also there in coach.pls see
- Bibhuti (@goneinseconds) March 31, 2016
This tweet had also been acknowledged and action was promptly taken, going by Mr Bibhuti's tweet.
@sureshpprabhu @RailMinIndia thanks for acknowledgment. PNR no is 2314024245
- Bibhuti (@goneinseconds) March 31, 2016
There have been several similar instances when the Railway Ministry has taken immediate action after being asked for help on Twitter.
In February this year, a tweet to the Railway Minister helped parents find their runaway daughter. In other cases, the ministry has helped provide milk, wheelchair and other assistance to those who asked for help.
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