Instant grocery delivery platform BlinkIt has taken strong action against a seller after a user complained of rat in a bread packet he ordered. The user, Nitin Arora posted a photo of the rodent moving inside the bread packet on social media and had asked the the company to respond to it.
Nitin Arora took to Twitter to share his awful experience. In the videos and photos shared by him, one can notice a rat moving inside the bread packet. As per Mr Arora, the incident took place on February 1. "Most unpleasant experience with @letsblinkit , where alive rat was delivered inside the bread packet ordered on 1.2.23. This is alarming for all of us. If 10 minutes delivery has such baggage, @blinkitcares I would rather wait for a few hours than take such items.#blinkit #zomato," he wrote in the caption.
He even shared a screenshot of his chat with the Blinkit support executive. The company apologised and said that the "concern is genuine."
"Yes, I can see, your concern is genuine. I deeply apologise to you for this issue. We have noted this and will escalate it from our end. Your feedback for this specific incident has been noted and we will surely take corrective measures to improve the same," said the support executive.
The company also took to Twitter and said, "Hi Nitin, this is not the experience we wanted you to have." They asked Mr Arora to share his phone number and order details so that they could initiate further inquiry.
Dhananjay Shashidharan, Head Of Customer Delight at Blinkit, took note of the incident and said that they have de-listed the partner store. " I want to assure you, we've taken swift action already and de-listed the partner store, even as we are investigating the matter with the store owner. We have high standards for hygiene at all our stores, and with this incident, we have increased the frequency of audits at the store networks."
Since being shared, his post has shocked many users. "Better late than never. Try to make sure, good and safe delivery," said a person.
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"As much as #EnglishOven and #Blinkit need to explain this. I wonder if our food safety authority actually audits these places time to time and checks for "Safety"," commented another user.
"They shall going forward get cats into service for delivery," said a third person.
Another user said, "If I found a rat, I would call the police. This is so dangerous."
"This is common from Blinkit. I've complained before about receiving a bread packet which was torn, and the bread inside was nibbled by a rat. When I contacted customer support on the app, they blocked my account. Their warehouses are infested with vermins. They don't care," added another person.
