Twitter Attacks IndiGo After Video Of Crew Assaulting Passenger Goes Viral

About a month after the incident took place, a video of the ground staff of IndiGo airlines assaulting a passenger went viral on social media recently. The viral clip shows a passenger, Rajeev Katiyal, being assaulted and dragged on the tarmac by the staff of IndiGo airlines at the Delhi airport. It caused a wave of anger in the country and forced the airlines to apologise.

You can watch the video below:
 

#WATCH: IndiGo staff manhandle a passenger at Delhi's Indira Gandhi International Airport (Note: Strong language) pic.twitter.com/v2ola0YzqC

- ANI (@ANI) November 7, 2017

The video invited sharp reactions from Twitter as many hit out at IndiGo for how they handled the incident.
 

That customer may have said ANYTHING but NOTHING justifies the way he was manhandled by the #Indigo staff. Nothing.#TarmacTerror

- Priya Sometimes (@PriyaSometimes) November 8, 2017

-Disturbing to see the brazen&rude behaviour of #Indigo staff
-Shocking that not a single co pass intervened
-Reply of airline perfunctory

- Priyanka Chaturvedi (@priyankac19) November 7, 2017

Others took to trolling them with their tweets.
 

Vacations, Expectation vs Reality @IndiGo6E pic.twitter.com/MA3kS513wy

- Rofl Gandhi (@RoflGandhi_) November 8, 2017

Tagline of our diff airlines :

Indigo - We beat our customers
Jet Airways - We beat our competition not our customers
Air India - We don't beat our customers. We get beaten by our MPs
Go Air - We don't have customers.
Air Vistara - We don't have planes.

- Atul Khatri (@one_by_two) November 8, 2017

Indigo has a clear and efficient division of labour.
Their air crew takes passenger up in the air.
Their ground staff takes passengers down to the ground.

- Ramesh Srivats (@rameshsrivats) November 8, 2017

Introducing all new travel pillow by #Indigo Airlines. pic.twitter.com/Jpk3bThIDC

- Vigil Aunty (@famousaunty) November 8, 2017

United : We bet we can handle disagreeing passengers in a civil manner, without a social media disaster.

Indigo : Hold my beer...#TarmacTerrorTape

- George Kuriakose (@gkuriakose) November 8, 2017

IndiGo has also been severely criticised for allegedly firing the employee who recorded the video on his mobile phone.
 

Do nothing for 3 weeks, sack whistle-blower, & put perfunctory apology when exposed.
Indigo is not a low-cost airline.
Just a cheap airline.

- Ramesh Srivats (@rameshsrivats) November 7, 2017

Minister of State for Civil Aviation Jayant Sinha said he had sought a report from the airline and called the incident "deplorable and unfortunate".