Zomato CEO Deepinder Goyal on Monday responded to a Bengaluru resident's complaint about her negative review getting deleted by the company on the food delivery app.
Taking to Twitter, Mr Goyal explained that the "policy", which has now been removed, is a result of "legal overthinking". He also said that the review has been reinstated, and further thanked the woman for bringing the issue to notice and "influencing positive change".
On Sunday, Twitter user Disha Sanghvi claimed that she and her colleague suffered food poisoning after eating at a restaurant in Koramangala. Consequently, she took to Zomato to review the place and let others know the quality of food served at the restaurant.
Also Read | Elon Musk Attends Heidi Klum's Halloween Party In $7,500 Costume With Leather Armour
In the caption of her post, Ms Sanghvi stated that she wasn't the only person who ended up facing a health crisis after eating at the restaurant. She also found several others who had a similar experience in the last few months.
However, "Zomato took down the review citing this," Ms Sanghvi said while sharing a screenshot of the alert email she received from the food delivery app about the removal of her review. In the email, Zomato claimed that it isn't the correct platform for reporting a health code violation.
The company's response triggered a backlash on social media. "If people cannot share their experience in the comments and that's called 'abusing' then what are the comments for?" asked one user. "Hey Zomato, If this is not something you permit on your platform then there is something seriously wrong with your rules. This is EXACTLY what you want reported and have consumers be aware of it. Let the vendor respond if it's unfair," commented another.
Also Read | Kanye West Fans Create GoFundMe Pages To Restore Rapper's Billionaire Status
But, now Zomato's CEO informed that the company "removed this policy with immediate effect". "Also, I hope you are feeling better by now. Please take care," Mr Goyal wrote while responding to Ms Sanghvi.
Featured Video Of The Day
"Avoid Travel": Advisory Issued For Indians In Bangladesh Amid Unrest
Bengaluru Restaurant Once Denied Entry To Frido CEO And Ather Co-Founder Due To Slippers Case Against Bengaluru Mall For Denying Entry To Farmer For Wearing Dhoti Woman Shares Her Experience Living In Bengaluru, Reveals Why She Moved To Gurugram World's Largest Isolated Tribe Makes Rare Appearance In New Footage Madhya Pradesh's CBI Move: Agency Needs Written Consent To Probe Cases Why BJP Lost Lok Sabha Polls In Uttar Pradesh - 6 Reasons In Party Report 5 More Suspected Cases Of Chandipura Virus Reported From Gujarat OpenAI Unveils Cheaper Small AI Model GPT-4o Mini Man Insulted By Employer's Son Takes Revenge, Robs Him Off Rs 3.5 Crore Track Latest News Live on NDTV.com and get news updates from India and around the world.