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TRAI Mandates Telecom Operators to Offer Specialised Voice and SMS Packs, Benefitting Consumers in Rural Areas
The Telecom Regulatory Authority of India (TRAI) issued the twelfth amendment to the Telecom Consumers Protection Regulations on Monday. This mandates telecommunications operators in India to offer specialised recharge vouchers with select services that concerned stakeholders require.
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TRAI Traceability Guidelines Start From December 1. What It Means For OTPs
The new traceability guidelines of the Telecom Regulatory Authority of India (TRAI) will come into effect on December 1, 2024, to protect consumers from spam and fraudulent messages.
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India's CCPA to Probe E-Scooter Maker Ola Electric Over Service, Product Standards
Last month, the Central Consumer Protection Authority (CCPA) sent Ola Electric a notice seeking an explanation from the SoftBank-backed company after the consumer rights agency received an unusually high 10,000 complaints.
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Meta Pushes Back Against FTC Effort to Toughen Privacy Order
A Meta lawyer told the FTC’s five commissioners at a hearing Tuesday that the consumer protection agency doesn’t have authority to modify the agreement without the company’s consent.
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Amid Row With Kunal Kamra, Ola Claims 99% Customer Problems Resolved
The Central Consumer Protection Authority (CCPA) seeked a response from Ola Electric about more than 10,000 complaints.
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Ola Claims it Resolved 99.1 Percent of Customer Complaints Amid CCPA Scrutiny Over Service Quality
Ola Electric has claimed it has resolved 99.1% of the 10,644 complaints it received, aiming to reassure customers about its complaint-handling system. This announcement comes after a show-cause notice from the Central Consumer Protection Authority (CCPA), which raised concerns over consumer rights violations. Alongside this, the company also faced ...
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Consumer Watchdog Orders Ola To Offer Refund Choices, Give Auto Ride Receipts
The Central Consumer Protection Authority (CCPA) has directed ride-hailing platform Ola to implement consumer-friendly changes, including offering refund options and providing receipts for auto rides, the regulator said on Sunday.
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Ola Electric In Trouble? MHI Asks ARAI To Respond To Show Cause Notice
The Ministry of Heavy Industries has written to the Automotive Research Association of India to comment on the show cause notice regarding Ola Electric.
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Ola Electric Receives Show Cause Notice From CCPA For Alleged Customer Rights Violation
Ola Electric received a show-cause notice from Central Consumer Protection Authority after a war of words broke out on X (formerly Twitter) between Bhavish Aggarwal and Kunal Kamra.
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Shankar IAS Academy Fined Rs 5 Lakh Over Misleading UPSC Result Ad
The Central Consumer Protection Authority (CCPA) on Sunday said it has imposed a penalty of Rs 5 lakh on Shankar IAS Academy for issuing misleading advertisements related to the UPSC Civil Service Exam 2022.
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"No 100% Selection Claims For Jobs, Exams": Centre's Guidelines For Coaching Institutions
CCPA has issued notices to 31 coaching institutes for misleading advertisements and imposed fines on nine of them.
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Government Bans Use of 'Dark Patterns' on E-Commerce Platforms; Guidelines Issued
The government has banned the use of "dark patterns" on e-commerce platforms and a gazette notification was issued on November 30 by the Central Consumer Protection Authority (CCPA). The rules are applicable to all platforms offering goods and services in India related to online commerce, and will also apply to advertisers and sellers. Dark patters...
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Meta Loses Antitrust Case in Top EU Court Over 2019 German Privacy Breach Checks
Antitrust authorities overseeing firms such as Facebook owner Meta Platforms are entitled to also assess privacy breaches, the Court of Justice of the European Union ruled on Tuesday, potentially handing them more leeway in Big Tech probes.
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Centre Issues Order Against Amazon, Flipkart, Other E-Commerce Sites for Selling Seat Belt Alarm Stopper Clips
The Central Consumer Protection Authority (CCPA) has issued orders against the top five e-commerce platforms for selling car seat belt alarm stopper clips. Authorities found that such clips were being blatantly sold on several e-commerce platforms.
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Big Tech to Face New Law Designed to Strengthen UK's Competition Watchdog
Big Tech is set to face a new law in the UK that is designed to rein in its power to stifle competition in digital markets. Companies such as Google, Facebook and Amazon may have to offer customers an easy way to out of online subscriptions while making it easier to tackle fake reviews. Companies who breach the proposed rules could face a fine of u...
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TRAI Mandates Telecom Operators to Offer Specialised Voice and SMS Packs, Benefitting Consumers in Rural Areas
The Telecom Regulatory Authority of India (TRAI) issued the twelfth amendment to the Telecom Consumers Protection Regulations on Monday. This mandates telecommunications operators in India to offer specialised recharge vouchers with select services that concerned stakeholders require.
-
TRAI Traceability Guidelines Start From December 1. What It Means For OTPs
The new traceability guidelines of the Telecom Regulatory Authority of India (TRAI) will come into effect on December 1, 2024, to protect consumers from spam and fraudulent messages.
-
India's CCPA to Probe E-Scooter Maker Ola Electric Over Service, Product Standards
Last month, the Central Consumer Protection Authority (CCPA) sent Ola Electric a notice seeking an explanation from the SoftBank-backed company after the consumer rights agency received an unusually high 10,000 complaints.
-
Meta Pushes Back Against FTC Effort to Toughen Privacy Order
A Meta lawyer told the FTC’s five commissioners at a hearing Tuesday that the consumer protection agency doesn’t have authority to modify the agreement without the company’s consent.
-
Amid Row With Kunal Kamra, Ola Claims 99% Customer Problems Resolved
The Central Consumer Protection Authority (CCPA) seeked a response from Ola Electric about more than 10,000 complaints.
-
Ola Claims it Resolved 99.1 Percent of Customer Complaints Amid CCPA Scrutiny Over Service Quality
Ola Electric has claimed it has resolved 99.1% of the 10,644 complaints it received, aiming to reassure customers about its complaint-handling system. This announcement comes after a show-cause notice from the Central Consumer Protection Authority (CCPA), which raised concerns over consumer rights violations. Alongside this, the company also faced ...
-
Consumer Watchdog Orders Ola To Offer Refund Choices, Give Auto Ride Receipts
The Central Consumer Protection Authority (CCPA) has directed ride-hailing platform Ola to implement consumer-friendly changes, including offering refund options and providing receipts for auto rides, the regulator said on Sunday.
-
Ola Electric In Trouble? MHI Asks ARAI To Respond To Show Cause Notice
The Ministry of Heavy Industries has written to the Automotive Research Association of India to comment on the show cause notice regarding Ola Electric.
-
Ola Electric Receives Show Cause Notice From CCPA For Alleged Customer Rights Violation
Ola Electric received a show-cause notice from Central Consumer Protection Authority after a war of words broke out on X (formerly Twitter) between Bhavish Aggarwal and Kunal Kamra.
-
Shankar IAS Academy Fined Rs 5 Lakh Over Misleading UPSC Result Ad
The Central Consumer Protection Authority (CCPA) on Sunday said it has imposed a penalty of Rs 5 lakh on Shankar IAS Academy for issuing misleading advertisements related to the UPSC Civil Service Exam 2022.
-
"No 100% Selection Claims For Jobs, Exams": Centre's Guidelines For Coaching Institutions
CCPA has issued notices to 31 coaching institutes for misleading advertisements and imposed fines on nine of them.
-
Government Bans Use of 'Dark Patterns' on E-Commerce Platforms; Guidelines Issued
The government has banned the use of "dark patterns" on e-commerce platforms and a gazette notification was issued on November 30 by the Central Consumer Protection Authority (CCPA). The rules are applicable to all platforms offering goods and services in India related to online commerce, and will also apply to advertisers and sellers. Dark patters...
-
Meta Loses Antitrust Case in Top EU Court Over 2019 German Privacy Breach Checks
Antitrust authorities overseeing firms such as Facebook owner Meta Platforms are entitled to also assess privacy breaches, the Court of Justice of the European Union ruled on Tuesday, potentially handing them more leeway in Big Tech probes.
-
Centre Issues Order Against Amazon, Flipkart, Other E-Commerce Sites for Selling Seat Belt Alarm Stopper Clips
The Central Consumer Protection Authority (CCPA) has issued orders against the top five e-commerce platforms for selling car seat belt alarm stopper clips. Authorities found that such clips were being blatantly sold on several e-commerce platforms.
-
Big Tech to Face New Law Designed to Strengthen UK's Competition Watchdog
Big Tech is set to face a new law in the UK that is designed to rein in its power to stifle competition in digital markets. Companies such as Google, Facebook and Amazon may have to offer customers an easy way to out of online subscriptions while making it easier to tackle fake reviews. Companies who breach the proposed rules could face a fine of u...
