J.c. Penney Store

The cellphone video shows a woman waiting for a cashier at a J.C. Penney store, shouting racist and discriminatory remarks at another customer who had apparently cut the line.

J.C. Penney CEO Ron Johnson seems unfazed that the department store chain's mounting losses and sales declines have led to growing criticism of his plan to change the way we shop. Perhaps that's because this isn't the first time during Johnson's 30-year career that he's attempted what seemed impossible.

The cellphone video shows a woman waiting for a cashier at a J.C. Penney store, shouting racist and discriminatory remarks at another customer who had apparently cut the line.

J.C. Penney CEO Ron Johnson seems unfazed that the department store chain's mounting losses and sales declines have led to growing criticism of his plan to change the way we shop. Perhaps that's because this isn't the first time during Johnson's 30-year career that he's attempted what seemed impossible.