Longhorn Steakhouse

Heather Freeman has been a waitress at TGI Fridays in Pittsburgh for almost a decade now, and used to love working during the holidays. Big parties would come in, she says, and usually be generous with their tips. Even when the economy worsened and diners grew less magnanimous, there was the auto-gratuity, which allowed her to simply add an 18 perc...

Heather Freeman has been a waitress at TGI Fridays in Pittsburgh for almost a decade now, and used to love working during the holidays. Big parties would come in, she says, and usually be generous with their tips. Even when the economy worsened and diners grew less magnanimous, there was the auto-gratuity, which allowed her to simply add an 18 perc...