Oscar Munoz

United Continental reported sharply lower first-quarter earnings Monday but they still bested analyst expectations, and the airline vowed to remake its customer service after its rough treatment of a passenger stoked global outrage.

Not quite a full month ago, before #LeggingsGate and dragging-gate and the accompanying public scorn, United Airlines chief executive Oscar Munoz put on a bow tie and ascended a stage in New York for the self-styled "Oscars of the PR world."

United Continental chief executive Oscar Munoz said Wednesday he will not resign and again apologized for the removal of a customer from an overbooked flight by force -- an incident that drew global scorn.

The apology came yesterday after a torrent of criticism of the carrier's action on a flight Sunday and its initial explanation of it.

After two days of conflicting explanations, falling stock prices and worldwide outrage, United Airlines entered full mea culpa mode Tuesday, with its chief executive apologizing for the "horrific event" in which a passenger was dragged from a plane screaming after refusing a last-minute request to give up his seat to make room for a crew member.

The chief executive of embattled United Airlines unequivocally apologised Tuesday for an incident in which a passenger was dragged off a plane, and promised a "thorough review" of the airline's practices.

United Continental Holdings Inc on Monday said it appointed an interim leader four days after chief executive officer Oscar Munoz suffered a heart attack, raising uncertainty about whether its top official would return.

Oscar Munoz was hospitalized 37 days into his job as the CEO of United Continental, and just a week before the company was to report its first earnings update under his leadership. The airline would not confirm the reason, but news reports have said Munoz suffered a heart attack.

United Continental Holdings Inc remained silent on the medical condition of its new chief executive officer, who was admitted to the hospital Thursday, prompting questions from observers about who will lead the company in his absence.

United Continental reported sharply lower first-quarter earnings Monday but they still bested analyst expectations, and the airline vowed to remake its customer service after its rough treatment of a passenger stoked global outrage.

Not quite a full month ago, before #LeggingsGate and dragging-gate and the accompanying public scorn, United Airlines chief executive Oscar Munoz put on a bow tie and ascended a stage in New York for the self-styled "Oscars of the PR world."

United Continental chief executive Oscar Munoz said Wednesday he will not resign and again apologized for the removal of a customer from an overbooked flight by force -- an incident that drew global scorn.

The apology came yesterday after a torrent of criticism of the carrier's action on a flight Sunday and its initial explanation of it.

After two days of conflicting explanations, falling stock prices and worldwide outrage, United Airlines entered full mea culpa mode Tuesday, with its chief executive apologizing for the "horrific event" in which a passenger was dragged from a plane screaming after refusing a last-minute request to give up his seat to make room for a crew member.

The chief executive of embattled United Airlines unequivocally apologised Tuesday for an incident in which a passenger was dragged off a plane, and promised a "thorough review" of the airline's practices.

United Continental Holdings Inc on Monday said it appointed an interim leader four days after chief executive officer Oscar Munoz suffered a heart attack, raising uncertainty about whether its top official would return.

Oscar Munoz was hospitalized 37 days into his job as the CEO of United Continental, and just a week before the company was to report its first earnings update under his leadership. The airline would not confirm the reason, but news reports have said Munoz suffered a heart attack.

United Continental Holdings Inc remained silent on the medical condition of its new chief executive officer, who was admitted to the hospital Thursday, prompting questions from observers about who will lead the company in his absence.