Airbnb is one of the most popular platforms for finding stays while travelling. But a US man allegedly had a rather unpleasant experience with the company. In a series of posts on X (formerly Twitter), Luke Burgis shared how he and his family stayed in New York City through Airbnb but was hit with a request to pay for damages afterwards. After their stay, the property owner claimed there was a stain on the floor and demanded $7,500 to fix it, which included replacing the floorboards.
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The man also alleged that Airbnb sided with the property owner because he couldn't provide a photo of the floor at the moment he and his family walked out the door.
My wife, daughter, and I stayed at an @Airbnb in NYC in November. Perfectly normal stay. Nothing happened. When we left, the owner said there was a small stain on the hardwood floor he couldn't clean and said it took him $7500 to fix, including literally replacing floorboards. We…
— Luke Burgis (@lukeburgis) January 17, 2025
NDTV does not vouch for the claims made in this post.
Luke Burgis also claimed that Airbnb gave him a deadline to pay the claim by January 31. As per his post, Airbnb stated that if he didn't pay the amount, they would charge his card $1000.
AirBNB is saying that if we don't pay the claim by Jan. 31, they're just debiting my card $1000 and then someone from AirBNB will reach "about the rest"
— Luke Burgis (@lukeburgis) January 17, 2025
In another update, the man shared that after his post started going viral, he began receiving messages from Airbnb employees. According to his note, they admitted that they “lacked sufficient documentation” and wouldn't be pursuing any payment from him. They also mentioned that they were closing the case and file. He was informed that the damage claim from the owner might be covered under Airbnb's “AirCover for Hosts” protection.
Time for an update: shortly after this post began going viral, I began receiving correspondence from employees of AirBNB. First a phone call—which I didn't answer because I was out to dinner with my wife and didn't recognize the number, and it was nearly 7pm on a Friday night—and…
— Luke Burgis (@lukeburgis) January 19, 2025
NDTV does not vouch for the claims made in this post.
Later, Luke Burgis dropped a note to announce that the “problem has now been resolved.” He did not share any further information.
This problem has now been resolved. Thank you, @X. https://t.co/lghPTrpGre
— Luke Burgis (@lukeburgis) January 18, 2025
Airbnb did not drop any comments on the situation.
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