An X user's thread about a month-long search to track down a checked-in bag misplaced by Air India has gone viral. Pratik Rai (@praaatiiik) claimed that the airline lost his luggage on January 21, 2025, when he flew from Delhi to Bengaluru. In a sequence of X posts, he narrates what he describes as a "series of mishaps" that followed. He revealed that the following day, his bag was said to be in Bangalore, as per Air India staff there. "Air India uses bag tracking and you can see the checked-in luggage status on the website. I filed a complaint and left in the hope of getting the bag delivered to my hotel," he stated. He shared a screenshot of the tracking screen, which shows that his bag was loaded on the aircraft at Delhi Airport at 6:39 pm on January 21. According to the site, the bag also arrived at 10: 57 pm at Bengaluru airport on the same day.
On 22nd January, as per AirIndia Bangalore staff, my bag is in Bangalore.
— Pratik Rai (@praaatiiik) February 24, 2025
AirIndia uses bag tracking and you can see the checked-in luggage status on the website. I filed a complaint and left in the hope of getting the bag delivered to my hotel. pic.twitter.com/0exJj8a8nc
The X user claims that he received no calls or responses from the staff the following day. When he called up the Air India staff in Bengaluru, they allegedly told him that they could not get hold of the airline staff in Delhi. The passenger expressed his frustration at this gap in internal communication. He mentioned that he tweeted about the issue on January 23. He says that he later received calls from the airline's social media team and Air India Bangalore team. He claims that his incident was then raised to priority. In that post thread, he clarified that he was assured the baggage would be "delivered within 24 hours" once he registered a complaint.
Also Read: Popular Vlogger "Nas Daily" Impressed With Air India, Airline Reacts To Positive Review
However, the problem was not resolved and the passenger was informed after a week that the bag was never actually loaded on the plane at Delhi airport in the first place. A tag issue is cited as the reason for the lapse. The X user explains that he tried contacting the Air India team in Delhi but they allegedly took a long time to respond. When they did, the passenger was told that the bag was transferred to Terminal 2 "Lost & Found" department. Moreover, the staff told him that he would have to visit Delhi Airport's Terminal 2 in person to pick up the bag - a delivery would not be possible.
On 23rd Jan, I tweet about this incident. I get calls from social media team, AirIndia Bangalore team. My incident is raised to priority and bag search is on.https://t.co/PqE5UUlrhB
— Pratik Rai (@praaatiiik) February 24, 2025
When the passenger finally got to check the bag at the Lost & Found Department, it turned out to be someone else's luggage. "It has documents of some other person stuffed inside. And now I have to share CCTV footage with Lost & Found to confirm that the bag belongs to me. After aimless calls and 2 wasted days, I don't get my bag," the X user wrote. The passenger claimed that even "after following up multiple times," he didn't get his misplaced bag. He cautioned, "And this can happen to any of US! Here's the best part. If the airline misplaces or loses your luggage, you get compensation based on weight (per kg). So, my grand total would not be more than 3-4k INR. That is probably not even the cost of the bag!"
After following up multiple times, I don't think I'll ever get my bag. And this can happen to any of US!
— Pratik Rai (@praaatiiik) February 24, 2025
Here's the best part. If the airline misplaces or loses your luggage, you get compensation based on weight (per kg).
So, my grand total would not be more than 3-4k INR. That…
Disclaimer: NDTV does not vouch for the claims in the post by the X user.
On February 24, Air India responded to the thread on X, saying, "Dear Mr. Rai, we regret to know about the issue. We are getting this checked. Please allow us some time." The following day, they wrote, "Dear Mr. Rai, we are glad to inform you that we have traced the bag and our airport team has connected with you for the baggage delivery. Your patience is highly appreciated."
Dear Mr. Rai, we are glad to inform you that we have traced the bag and our airport team has connected with you for the baggage delivery. Your patience is highly appreciated.
— Air India (@airindia) February 25, 2025
Here's how X users reacted to the viral post:
Keep posted. This is something very serious. What if a bag has some super important stuff? This is unbelievable.
— Niraj_G (@Niraj_Ghuntla) February 24, 2025
My worst nightmare travelling in a flight.
— Starcommander✨👨🏻💻 (@Starcommander10) February 24, 2025
Man, this is terrible. Hey @airindia, expecting you to be better.
— Mukul Sharma (@stufflistings) February 26, 2025
Kindly get this fixed.
If this is happening to him, who, fortunately, has a community to support him, wondering what nonsense you'd pull off with people who don't have a platform to raise their problems.
That's why never buy expensive luggage; I learned that the hard way.
— shawn (@shawruok) February 24, 2025
Before this, another flight baggage-related post took the internet by storm. An IndiGo passenger found a glitch in the luggage weighing machine. In a video uploaded on Instagram, the person shows that there was a difference of 2.3 kilos in the weight of his bag on two different machines used. IndiGo responded to the complaint. Click here to read the full story.
Also Read: Furious IndiGo Passenger Posts About Damaged Bags, Airline Responds
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