Citizens' Charter: Govt to introduce bill in winter session
The government on Wednesday unveiled a bill that seeks to get committed standards of public service and redressal of grievances in a stipulated time frame. The Citizens Right to Grievance Redress Bill, 2011 will look at complaints of violation of the citizens' charter to be formulated by each government department, identify liabilities of public servants in case of default and impose penalties for failure to deliver services or redress grievances in a time-bound manner.
