AirHelp has released a comprehensive report on the best and worst-performing airlines across the globe
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AirHelp Score report 2024 is based on factors like on-time performance, customer claims for disruptions, and passenger feedback from over 54 countries
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According to the report, Brussels Airlines of Belgium has been crowned the world's best airline for 2024 out of 109 analysed airlines
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Brussels Airlines has secured an impressive overall score of 8.12 out of 10. Qatar Airways has secured the second spot with an outstanding 8.11 score
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United Airlines and American Airlines from the US have secured 3rd and 4th position, with both scoring 8.04 out of 10
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Play Airlines from Iceland emerged as the most notable newcomer, ranking fifth with a 7.89 score, the report says
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Tunisair from Tunisia has been named as worst carrier, scoring lowest in both punctuality and customer satisfaction
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Buzz airlines from Poland, Nouvelair from Tunisia, Bulgaria Air from Bulgaria, and Israel's El Al Israel airlines have been placed at 108, 107, 106, and 105 spots respectively
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Pegasus airlines from Turkey is placed at 104, while India's largest domestic carrier IndiGo has been ranked at 103rd place, which has secured 4.80 score out of 10
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IndiGo refuted the findings of the report, stating it has consistently scored high on punctuality and has the lowest customer complaint ratio