Southwest Airlines is providing $5,000 checks and $1,000 travel vouchers to passengers who were on a flight this week when an engine broke apart, killing a woman on board.
"We value you as our customer and hope you will allow us another opportunity to restore your confidence in Southwest," Chief Executive Officer Gary Kelly said in a letter to the customers. "In this spirit, we are sending you a check in the amount of $5,000 to cover any of your immediate financial needs."
The National Transportation Safety Board is trying to determine why a fan blade tore loose, shattering the CFM engine and shooting fragments at a wing and the fuselage of the Boeing Co. 737-700. Federal investigators found signs of metal fatigue where the blade broke off.
Beyond the check and the voucher, Southwest offered the passengers assistance with other "necessities," including help being reunited with luggage that was on the flight or other expenses. "Our primary focus and commitment is to assist you in every way possible," Kelly wrote.
The accident caused the first passenger death on a Southwest flight ever, and the first on a U.S. commercial airline since 2009.
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