A plane flying from Zurich to Spain this weekend arrived without a single piece of luggage onboard, unbeknownst to the passengers, media reported Sunday, as the airline blamed ground staff shortages.
Passengers on the Swiss airlines flight to the northern Spanish city of Bilbao Saturday evening waited by the conveyor belt for their luggage to appear for over two hours, in vain, the Blick daily reported.
Swiss airlines spokesman Kavin Ampalam confirmed that the plane, which Swiss had operated on behalf of Edelweiss airlines, had taken off with 111 passengers but no baggage onboard.
"There was a shortage of ground staff," he told AFP, adding that the crew had waited for the situation to be rectified.
But after "one hour and 16 minutes, the situation was still unchanged, and for operational reasons we decided to fly to Bilbao without the baggage".
The reason, he explained, was the need to pick up passengers in Bilbao and get the plane back to Zurich before the airport closed for the night.
"We understand the situation is not favourable for the people involved, and of course we regret the inconvenience," he said.
Blick meanwhile cited passengers saying the pilot had apologised for the delayed takeoff in Zurich, blaming "a lack of qualified personnel", but said no mention was made of the decision to leave the baggage behind.
Passengers told the paper that no Swiss staff had been on the ground in Bilbao, and that they had then waited for over two hours for their luggage before staff from Spanish airline Iberia informed them that the plane had landed with no baggage onboard.
"Our vacation is ruined," passenger Carsten Redlich told Blick.
Ampalam said he could not confirm that passengers had not been informed about the decision to leave the baggage behind in Zurich.
"We are still analysing the situation to find out what happened exactly and how we can improve," he said. "This shouldn't happen."
(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)
Featured Video Of The Day
Suspense Continues Over Vinesh's Medal Verdict, New Deadline Is...
Swiss Air Jet Nearly Collides With Four Other Planes At US Airport Two Planes Crash Hours Apart In Swiss Alps, 23 Dead 'We Hope And Pray': Swiss Air Force Jet Goes Missing, Search Launched 150 mg Semen In Kolkata Doctor's Body, Suspect Gang-Rape: Parents To Court 2 French Rafale Jets Collide Mid-Air, Instructor, Pilot Missing Independence Day Updates: "75,000 New Seats For Medical Students In Next 5 Years", Says PM Modi "Targeted Violence Against Hindus...": Vivek Ramaswamy On Bangladesh Unrest Probe Reveals Brazil Plane Crashed One Minute After Pilots Sensed Trouble "Strictest Punishment For Crimes Against Women": PM Amid Kolkata Protests Track Latest News Live on NDTV.com and get news updates from India and around the world.