Paris: German auto giant Volkswagen, still reeling from its massive pollution cheating scandal, will begin recalling some 940,000 vehicles in France in February, Volkswagen Group France President Jacques Rivoal said today.
Rivoal said in an interview with French newspaper Journal du Dimanche that the recall will "begin February 2016", and that each customer with one of the affected diesel engine vehicles will receive "three letters" to detail the process.
"One was sent in November, the next, in January, will specify technical measures, and the last one will invite clients to contact their car dealership," he said.
Volkswagen was forced in September to admit that it had installed emission-cheating software into 11 million diesel engine vehicles worldwide.
Rivoal said that Volkswagen already established an online platform and phone number to help customers.
The Volkswagen executive said that the software update will take "a half hour to an hour depending on the model", and that clients would receive a courtesy car, a safety check and a car wash.
"I want to reaffirm, the safety and quality of the vehicles are not in question," Rivoal said.
The costs facing Volkswagen, once seen as the paragon of German industry, are still incalculable, in terms of reputation and global earnings and because it faces billions in possible fines and legal costs.
Rivoal said in an interview with French newspaper Journal du Dimanche that the recall will "begin February 2016", and that each customer with one of the affected diesel engine vehicles will receive "three letters" to detail the process.
"One was sent in November, the next, in January, will specify technical measures, and the last one will invite clients to contact their car dealership," he said.
Volkswagen was forced in September to admit that it had installed emission-cheating software into 11 million diesel engine vehicles worldwide.
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Rivoal said that Volkswagen already established an online platform and phone number to help customers.
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The Volkswagen executive said that the software update will take "a half hour to an hour depending on the model", and that clients would receive a courtesy car, a safety check and a car wash.
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"I want to reaffirm, the safety and quality of the vehicles are not in question," Rivoal said.
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The costs facing Volkswagen, once seen as the paragon of German industry, are still incalculable, in terms of reputation and global earnings and because it faces billions in possible fines and legal costs.
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